RETURNS ADDRESS:

Asturias Bathrooms
Office 2
34 - 40 Albert Street West
Grimsby
North East Lincolnshire
DN32 7SJ

We hope that you are happy with your purchase but should you wish to return any item to us, excluding special orders, we will be happy to refund or exchange a product subject to the following conditions.

1. Please note that we cannot accept goods back after they have been fitted, (Please do not return items that have been fitted as no refund will be given)

2. Returned goods, all customers are protected by a 14 working day online and distance selling law, all non-faulty returned goods will only be accepted for a full refund if they are returned within 14 working days in their original packaging, unused and with all instruction manuals. Please note that any delivery charge that has been made will not be refunded and it is the customer’s responsibility to pay for the collection of or returning of the items during this 14 day period.

3. To exercise your right of cancellation you must give written notice by post or email to contact@asturiasbathrooms.co.uk

Please provide details of goods ordered and the delivery details, we will then contact you and supply a returns number, please note failing to obtain a returns number before returning an item will result in an additional charges being made.
Orders can only be cancelled once this cancellation number has been provided, any claims for cancellation will not be accepted unless a cancellation number can be supplied. (PLEASE DO NOT WRITE OUR ADDRESS OR ANYTHING ELSE ON THE PRODUCT PACKAGING AS THIS COULD INVALIDATE YOUR RETURN AND YOU MAY NOT BE REFUNDED.)

We will confirm by e mail or post that we have accepted your cancelled order and arrange our transport company to collect the goods, please note that a collection charge will be implemented, we will quote this price before we arrange collection, if you prefer you can return the items back to our company but this would be at your own expense. We also advise for you to obtain insurance to cover any damages in returning the items.

Please note: If any order is cancelled before you receive the goods and the goods are in transit, delivery cost that have been incurred from our transport company will be the customers responsibility, we will inform you at the time of any cost incurred and the amount will deducted from your refund.

4: Special orders are non-refundable

5. Customers are responsible for obtaining proof of delivery and receipt of returned goods. It is the responsibility of the customer to ensure that returned item(s) reach us in good condition.

6: We suggest that you take out carrier insurance on any items you send back to us.